The Quality Assurance Process is used to determine that the assistance and supports received through the supported living and waiver programs are creatively offered, always by virtue of the individual’s choice, and uniquely designed to enhance the quality of his/her life. To the greatest extent possible, assurance should be provided that the individual is residing in an environment that is as safe and secure as feasible, and at the same time, that the plan for services and supports respects the individual’s particular preference for living arrangements.

NOWAC performs Quality Assurance reviews according to the ODMRDD QA rule. The QA process includes a written report summarizing the findings. The QA Specialist works with the county board SSA, individual/guardian and the provider to address any issues that may arise, as a result of the QA Review.

NOWAC investigates MUIs, as determined by the participating County Boards' Rule Definition Interpretation. The duties of the MUI Investigator are to investigate, review, remedy, and analyze incidents adversely affecting the health and safety of individuals. The Investigative Agent works with local law enforcement and Children Services where appropriate. The Investigative Agent also provides technical assistance to member County Boards, provides annual MUI training to County Boards and assures compliance with MUI rules 01, 02, and 03.

NOWAC assists member county boards in the administration of Medicaid waiver and Supported Living services per ODMRDD Waiver rules and Supported Living rules. This includes management of the annual supported living allocation and State match funds, developing annual contract services budgets, assisting with Free Choice of Provider and Provider Certification, processing Payment Authorization for Waiver Services (PAWS), ISP compliance reviews, and Provider compliance reviews. NOWAC also provides technical assistance and training to participating county boards.